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Help & FAQ

Quick answers for ESPO Fret. Still stuck? Email anthonye@aexperiences.studio and a real person will help.

Getting started

I've never played guitar. Is this really for me?

Yes — that's exactly who ESPO Fret is for. You start at the very beginning: how to hold the guitar, your first chord, and simple songs. No experience needed, and no rush.

How do I open the app?

Go to espomusic.com/app on your phone, tablet, or computer. The tuner, chord guide, and first lessons are free to try.

Do I need a guitar?

Yes, any acoustic or electric guitar works. If you're still shopping, ask Brian — he'll give honest advice on what to buy for your budget.

Subscription & billing

What's free, and what do I pay for?

Free: the tuner, the chord guide, and your first lessons. A subscription unlocks all the lessons, the Highway play-along, and Brian, your guitar coach.

How much does it cost?

$5.99 a month for one instrument, or $39.99 charged once a year for All-Access (that's a single yearly payment — about $3.33/mo, a 44% saving vs. paying monthly). Prices are in U.S. dollars.

How do I subscribe?

Tap any locked feature, pick monthly or yearly, and check out. Payment is handled securely by Stripe — we never see your card number.

Canceling & refunds

How do I cancel?

Cancel anytime — there's no lock-in. Use Manage subscription inside the app, or email us and we'll take care of it. Your access continues until the end of the period you've already paid for.

Can I get a refund?

If you're not happy, email anthonye@aexperiences.studio within 7 days of your first payment and we'll refund you in full.

Brian & sound

I can't hear Brian talk.

A few quick things to check:

1. On iPhone, flip the side ringer switch so it's NOT on silent — silent mode mutes app sound, even with the volume up.

2. Make sure Brian's speaker icon (top of his chat) is on, not muted.

3. Turn your volume up, and if it still won't play, refresh the page and send him another message.

Can I talk to Brian out loud?

On devices that support it, tap the microphone and just talk — your words fill in and send. On other devices, type your question. Either way, Brian can answer out loud.

What can I ask Brian?

Anything about guitar: a chord you're stuck on, how to read a diagram, why your fingertips hurt, what guitar to buy, or simply "where do I start?" He keeps it plain and never makes you feel behind.

Tuning & playing

The tuner isn't picking up my guitar.

Allow microphone access when the app asks, play one string at a time, and try to reduce background noise. Hold the note steady and the tuner will guide you in.

I'm left-handed. Can I use ESPO Fret?

Yes. On the Chords screen, switch to left-handed and the diagrams and tuner flip to match. You can change it back anytime.